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General Terms and Conditions of Seelenfreund GmbH

Last updated: January 2026English
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General Terms and Conditions of Seelenfreund GmbH

for the Use of the SYLO App

Governing Language Notice: This English version of the General Terms and Conditions is provided for your convenience and information purposes only. The German version is the sole legally binding version. In case of any discrepancies or contradictions, the German original shall prevail.

1. Scope of Application

1.1 These are the General Terms and Conditions ("GTC") of Seelenfreund GmbH, Kolonnenstraße 8, 10827, Berlin, registered in the commercial register of the District Court of Charlottenburg under HRB: 278245 B ("Seelenfreund") for the use of the SYLO Application ("SYLO App").

1.2 Seelenfreund develops and distributes the SYLO App, which uses Artificial Intelligence to support users in self-help, reflection, and meditation.

1.3 These GTC apply exclusively to customers of Seelenfreund ("Users") who are natural persons of legal age (at least 18 years old) and who enter into a legal transaction with Seelenfreund for purposes that can predominantly be attributed neither to their commercial nor their independent professional activity (§ 13 BGB).

1.4 The binding language for the conclusion of the contract is exclusively German. Translations of these GTC into other languages are for information purposes only, unless specific national laws require the validity of specific language versions of these GTC.

2. Conclusion of Contract

2.1 Users can create a user account ("Account") in the Seelenfreund web app or after downloading the SYLO App by clicking on "Create Account". To activate the account, the user must provide (i.) a valid email address, (ii.) their name or username, (iii) if applicable, their referral code, and (iv.) a password that meets the defined security requirements, or use a single-sign-on compatible provider (such as Apple or Google – in which case the terms and conditions of the respective provider apply additionally) for registration.

2.2 By activating their account in accordance with Section 2.1, the user confirms these GTC and enters into a free-of-charge contract with Seelenfreund for the use of the SYLO App ("User Agreement") with initially limited functions. After successful activation, the user receives access to their account and the opportunity to use paid services from Seelenfreund.

2.3 If the user wishes access to further functionalities or unrestricted use of the complete SYLO App, the user can choose between various paid options (e.g., scope of services, payment method, etc.) for this purpose ("Subscription").

2.4 The functionalities and details of the various options displayed by Seelenfreund in the SYLO App do not constitute a binding offer by Seelenfreund to conclude a contract, but rather serve for the submission of a binding offer by the user.

2.5 The functionalities and details selected by the user contain the particulars of the User Agreement, namely in particular:

  • Functionalities of the SYLO App,
  • Fees for the use of the SYLO App,
  • Term and billing periods,
  • Notice periods for termination.
    The respective subscription may include a minimum term.

2.6 After the user has selected a subscription and entered all necessary data, they submit a legally binding contract offer regarding the conclusion of a User Agreement by clicking the final "Buy Now" button in the respective App Store and confirming the payment with the selected payment service provider.

2.7 Seelenfreund confirms the receipt of the offer immediately in text form (by automated email). If an acceptance of the offer is attached to this confirmation, the subscription is thereby concluded. The time of receipt of the acceptance by the user is decisive for the conclusion of the contract.

2.8 When an offer is submitted by the user via the SYLO App, Seelenfreund stores the contract text including the corresponding subscription and sends it to the user together with the acceptance and these GTC in text form (by email).

2.9 Before bindingly submitting the offer via the SYLO App, the user can correct their entries at any time. Before submitting their offer, all entries are also displayed to the user in an overview to be confirmed.

2.10 The processing of the User Agreement and contacting are generally carried out by email and automatically. The user must ensure that the email address provided by them is valid and correct and that they receive the emails sent by Seelenfreund at this address. In particular, when using spam filters, they must ensure that all emails sent by support@sylodigital.com can be delivered.

3. Subject Matter of the Contract

3.1 Seelenfreund grants the user a non-exclusive, non-transferable, non-sublicensable right to use the SYLO App within the contractually agreed scope during the term of the User Agreement.

3.2 The SYLO App is provided to the user exclusively as a mobile and web app on an IT infrastructure operated or commissioned by Seelenfreund. There is no claim to the delivery or installation of the SYLO App, the source code, or to the handover of a local copy.

3.3 If Seelenfreund expands the functionalities and usage options available in the SYLO App, it is at Seelenfreund's discretion to make these expansions available to the user free of charge or only for an additional fee.

3.4 For the use of the SYLO App within the contractually agreed scope, the user pays the agreed remuneration in accordance with Section 11.

4. Functions and Use of the SYLO App

4.1 The available functionalities of the SYLO App result from the respective subscription.

4.2 The free version of the SYLO App contains an insight into the paid subscription, to an extent determined by Seelenfreund at its own discretion.

4.3 With the SYLO App, Seelenfreund provides digital content and functions to support self-reflection, mindfulness, and meditation. The app is an offer for the general promotion of personal well-being and self-organization. The app does not constitute medical, psychotherapeutic, or psychiatric treatment and specifically does not replace diagnosis, therapy, advice, or other treatment by doctors, psychotherapists, or other qualified professionals. Seelenfreund makes no promise or warranty that the use of the app will alleviate, prevent, or cure certain health or psychological complaints.

4.4 The app is not intended for managing acute crises and is not an emergency or crisis service. In the event of acute complaints, particularly in the case of danger to oneself or others, the emergency number 112 or other local emergency numbers (116 117) must be contacted immediately. If users feel psychologically or physically unwell, have persistent or worsening symptoms, they should seek professional help, especially medical or psychotherapeutic advice.

4.5 Meditation exercises can have different individual effects. If distressing reactions occur during or after the use of personalized meditations, if well-being worsens, or if users feel overwhelmed, the use of the SYLO App should be paused. In such cases, it is recommended to seek professional help promptly, especially medical or psychotherapeutic advice. The SYLO App should only be used to an extent that is perceived as helpful and not burdensome.

4.6 The user remains the owner of all data processed or generated by them in connection with the use of the SYLO App. Seelenfreund is entitled to process this data to the extent necessary for the fulfillment of the contract and to use it in anonymized or aggregated form for purposes of further development, optimization, research, benchmarking, and product improvement of the SYLO App.

4.7 The user hereby transfers to Seelenfreund free of charge all current and future rights, in particular all copyrights, database rights, know-how, and other intellectual property rights to all feedback, suggestions, improvement ideas, error reports, test data, usage experiences, and other feedback (collectively "Feedback") generated by them in connection with the use of the SYLO App. Insofar as a transfer is not possible under applicable law, the user grants Seelenfreund an exclusive, transferable, sublicensable right to use the feedback free of charge, and without restriction in terms of time, location, and content.

5. Obligations of the User

5.1 The user is obliged:

  • To inform Seelenfreund immediately if there are indications of misuse of the SYLO App or the access data;
  • To transmit only such data, texts, images, information, documents, or other content ("User Content") to Seelenfreund, the use of which is permissible under applicable law and which does not violate the rights of third parties;

5.2 The user specifically must not:

  • Make the SYLO App accessible to third parties or rent, lease, distribute, sell, disseminate, or otherwise make it available;
  • Copy, modify, adapt, create derivative works from, reverse engineer, disassemble, decompile, translate, or otherwise attempt to obtain the source code or interfaces of the SYLO App, in whole or in part, unless this is mandatory by law;
  • Use the SYLO App for unlawful purposes or in connection with unlawful content;
  • Use the SYLO App in a manner that is likely to violate the rights of third parties (including copyright, trademark, or personal rights) or to impair the security or integrity of third-party IT systems.

5.3 The user shall indemnify Seelenfreund from all third-party claims arising from a culpable breach of the obligations pursuant to Sections 5.2(c) and 5.2(d). Violations of these obligations entitle Seelenfreund to block access to the SYLO App in whole or in part and/or to terminate the User Agreement without notice for good cause in accordance with Section 14.1, provided the user is responsible for the violation. Further claims of Seelenfreund remain unaffected by this.

5.4 Seelenfreund may monitor and, if necessary, enforce the proper and contractually compliant use of the SYLO App through suitable technical measures in accordance with data protection regulations, for example by restricting or blocking access or deleting content entered by the user that violates applicable law or these GTC. Seelenfreund also reserves the right to change the user's access data for security reasons; in such cases, Seelenfreund will inform the user immediately.

5.5 The user must report any defects in the SYLO App to Seelenfreund immediately, as detailed and comprehensibly as possible. Seelenfreund will remedy properly reported defects within a reasonable period. There is no defect if the impairment is due to causes outside the responsibility of Seelenfreund (e.g., internet disruptions, unsuitable IT environment of the user, malfunctions of real estate portals, incorrect operation).

6. User Content and Processing Results

6.1 Seelenfreund is not obliged to check the User Content transmitted to Seelenfreund by the user for its accuracy, quality, and legality before processing.

6.2 The user is solely responsible for the accuracy, quality, and legality of the User Content and for its lawful use. The user guarantees that they have the necessary rights and/or consents to make the User Content available to Seelenfreund for the purpose of fulfilling the User Agreement. The user shall indemnify Seelenfreund from all third-party claims arising from a culpable breach of these obligations.

6.3 Seelenfreund uses external service providers and third-party models that utilize artificial intelligence ("AI Models") to process User Content in the SYLO App.

6.4 The user is aware that AI models from third parties can generate incorrect, incomplete, or unsuitable results ("Processing Results"). Seelenfreund assumes no guarantee or warranty for the accuracy, completeness, or suitability of the Processing Results based on processing by AI models. The user is obliged to independently check the Processing Results before using them and bears sole responsibility for their use. A current list of the third-party providers used by Seelenfreund can be found in the Privacy Policy.

6.5 The Processing Results generated or personalized by AI models, including the notes, recommendations, instructions, or other statements contained therein (particularly within generated meditations), are created automatically and are based exclusively on the information provided by the user as well as statistical models. Processing Results occur without individual review by qualified specialists and may be incorrect, incomplete, misleading, or unsuitable for the user's personal situation in individual cases. Processing Results do not constitute professional advice and are not to be understood as binding instructions.

7. Unlawful User Content; Reporting of Criminal Offenses

7.1 If Seelenfreund has reason to believe that the user is transmitting User Content to Seelenfreund that is unlawful or violates the provisions of these GTC, Seelenfreund may immediately delete this User Content and/or block the user's account and/or terminate the User Agreement extraordinarily in accordance with Section 14.1. In this case, Seelenfreund will explain to the user by email why the User Content uploaded by the user has been classified as unlawful or as a violation of these GTC. This reasoning includes:

  • the facts and circumstances taken into account in the decision-making process, including whether the decision is based on a report pursuant to Section 8.1 or on a voluntary review;
  • information on the use of automated procedures in the decision-making process, including whether the decision is based on content identified by automated procedures (if applicable);
  • if the decision relates to unlawful content, a reference to the relevant legal basis as well as explanations as to why the information is considered unlawful;
  • if the decision relates to a violation of these GTC, a reference to the relevant provision of these GTC as well as an explanation as to why the User Content violates them.

7.2 Seelenfreund will immediately forward all information that justifies the suspicion that a criminal offense posing a danger to the life or safety of another person has been committed, is being committed, or could be committed to the competent law enforcement authorities and provide all available relevant information.

8. Notification and Redress Procedure

8.1 The user can notify Seelenfreund at support@sylodigital.com to report unlawful content.

8.2 Seelenfreund reviews all incoming reports and makes decisions regarding the reported content immediately, carefully, and objectively. If Seelenfreund concludes that the content is unlawful, Seelenfreund will remove this content immediately and take any additional necessary measures.

8.3 Upon receipt of a report pursuant to Section 8.1, Seelenfreund will immediately inform the user who reported unlawful content in accordance with Section 8.1 of the receipt of the report at the specified email address and notify the user of the decision regarding the reported information.

9. Adjustments to the SYLO App

9.1 Seelenfreund is entitled to update, expand, or otherwise adapt the SYLO App at any time in order to improve functionality, increase security, or adapt the SYLO App to the state of the art as well as to legal or regulatory requirements. Such adjustments may take place as part of updates or upgrades and may temporarily restrict the availability of the SYLO App.

9.2 For paying users who have concluded a subscription in accordance with Section 2.7, adjustments do not result in the originally agreed functions no longer being available to these users or being available only in a substantially restricted manner.

10. Liability and Indemnification

10.1 Seelenfreund is liable without limitation for intent by Seelenfreund, its vicarious agents, and legal representatives, but for simple negligence only in the event of a breach of material contractual obligations. Material contractual obligations are those obligations whose fulfillment enables the proper execution of the User Agreement in the first place and on whose compliance the user may regularly rely.

10.2 Liability for gross negligence and for the breach of a material contractual obligation is limited to the contractually typical damage, the occurrence of which the user had to expect at the time of concluding the User Agreement based on the circumstances known at that time.

10.3 Strict liability (no-fault liability) pursuant to § 536 a para. (1) BGB for defects in the SYLO App existing at the time of conclusion of the User Agreement is excluded, unless the defect concerns a property of the SYLO App essential for the performance.

10.4 Seelenfreund is only liable for the loss of data to the extent that the loss would have been unavoidable even if the user had carried out proper data backups.

10.5 The above limitations of liability do not apply in the event of the assumption of express guarantees, for claims due to the absence of assured properties, in the event of fraudulent intent, or for damages resulting from injury to life, body, or health. Liability under the Product Liability Act also remains unaffected.

10.6 This liability regulation also applies in favor of the legal representatives and vicarious agents of Seelenfreund if claims are asserted directly against them.

11. Payment and Payment Terms

11.1 For the use of a subscription to the SYLO App, the user pays Seelenfreund the remuneration specified in the subscription.

11.2 Prices are inclusive of the applicable value-added tax.

11.3 Unless otherwise agreed, payments are to be made in advance for the period selected in the subscription.

11.4 If users purchase a subscription or in-app purchases via the Apple App Store or Google Play, payment processing is carried out exclusively via the respective App Store. The contract partner for payment processing in this case is the respective App Store provider. Billing and any refunds are governed by the terms and processes of the respective App Store.

11.5 In the event of payment default by the user, Seelenfreund is entitled to temporarily block the user's access to the SYLO App until the outstanding amount has been paid in full. The obligation to pay the agreed fees remains unaffected by this.

12. Employer-funded Access / Referral Codes

12.1 Insofar as access to the SYLO App is granted to a user under a contract between Seelenfreund and a company (in particular the user's employer) via a referral code ("Company Contract"), this access is free of charge for the user. Any fees for the employer-funded access are owed exclusively by the company concerned on the basis of the Company Contract.

12.2 In the event of contradictions between these GTC and the Company Contract, the Company Contract shall prevail, in particular with regard to payment and billing, term and termination, scope of access, and any availability regulations.

13. Data Protection and Data Security

Seelenfreund processes personal data strictly according to the applicable regulations of the EU General Data Protection Regulation (GDPR) and, if applicable, additional relevant data protection laws. A detailed overview of the processing of user data can be found in the Privacy Policy for the use of the SYLO App: https://www.seelen-freund.com/services/datenschutz.

14. Term and Termination

14.1 The User Agreement is concluded for the minimum term specified in the subscription. It then extends for an indefinite period and can be terminated by either party with a notice period of one month. The right to extraordinary termination for good cause remains unaffected by this. Good cause for Seelenfreund exists, among other things, if the user violates their obligations under Sections 4, 5, and 11.

14.2 Terminations require the form provided for in Section 16.1.

15. Right of Withdrawal

The user is entitled to a right of withdrawal in accordance with the instructions set out in the appendix.

16. Final Provisions

16.1 Amendments and additions to the User Agreement and these GTC require text form (Schriftform) to be effective, unless a stricter form is prescribed by law. The requirement for text form can only be waived by written agreement. The requirement for text form is also fulfilled by transmitting a copy with a reproduction of the signature (e.g., PDF or DocuSign), but not by simple email.

16.2 No party may assign or otherwise transfer its rights or obligations under the User Agreement without the prior written consent of the other party.

16.3 The User Agreement and these GTC are subject to the law of the Federal Republic of Germany. The choice of law does not affect the mandatory legal provisions for the protection of consumers applicable in the state of the user's habitual residence.

16.4 Insofar as the user had their residence or habitual residence in Germany upon conclusion of the User Agreement and has either moved from Germany at the time the action is brought by Seelenfreund or their residence or habitual place of residence is unknown at that time, the place of jurisdiction for all disputes is the registered office of Seelenfreund in Berlin.

16.5 Seelenfreund is not obliged and not willing to participate in a dispute resolution procedure under the Consumer Dispute Resolution Act (VSBG).

16.6 As a central contact point within the meaning of Art. 11 para. 1 and Art. 12 para. 1 of Regulation (EU) No. 2022/2065 on a Single Market for Digital Services ("Digital Services Act"), Seelenfreund provides the following email address: support@sylodigital.com. Here Seelenfreund accepts inquiries in German and English. Inquiries other than those under the Digital Services Act will not be processed by Seelenfreund under this address, unless Seelenfreund explicitly assigns them.

Status: January 2026

Appendix: Withdrawal Policy

Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day of the conclusion of the contract.

To exercise your right of withdrawal, you must inform us,

Seelenfreund GmbH, Kolonnenstraße 8, 10827, Berlin (support@sylodigital.com)

by means of a clear statement (e.g., a letter sent by post, fax, or email) of your decision to withdraw from this contract. You may use the attached model withdrawal form, but it is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of Withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. For this reimbursement, we will use the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

If you requested that the services begin during the withdrawal period, you shall pay us a reasonable amount which is in proportion to what has been provided until you have communicated us your withdrawal from this contract, in comparison with the full coverage of the contract.

Model Withdrawal Form

(If you want to withdraw from the contract, please fill out this form and send it back to us)

To:

Seelenfreund GmbH

Kolonnenstraße 8

10827 Berlin

support@sylodigital.com

I/We () hereby give notice that I/We () withdraw from my/our () contract of sale of the following goods ()/for the provision of the following service (*):

  • Ordered on ()/received on ():
  • Name of consumer(s):
  • Address of consumer(s):
  • Signature of consumer(s) (only if this form is notified on paper):
  • Date:

(*) Delete as appropriate.